Refund Policy

Thank you for your purchase at DeltaHaven. We take pride in the quality of the pizzas and other food items we deliver. Our refund policy is in place to ensure customer satisfaction. Please review the following terms and conditions regarding refunds:

Cancellation Policy

Customers may cancel their order within a 10-minute grace period after placing the order. If your order has not been processed, a full refund will be issued. Cancellation requests can be made by contacting us at +44 20 7946 0958 or through our website deltahaven.sbs.

Refund Eligibility

To be eligible for a refund, please make sure that:

• The food was not as per the order specifics (wrong pizza topping, size, etc.) or was found to be spoilt upon delivery.
• The complaint is made within 2 hours of order delivery.
• The food must remain uneaten and must be in the same condition that you received it.

Non-Refundable Items

Certain sale items and gift cards are non-refundable. Any promotional or discounted items are also non-refundable.

How to Initiate a Refund

If you need to request a refund, please get in touch with us immediately at +44 20 7946 0958, providing the order number and the reason for the request. We may require a proof of purchase for verification.

Processing Refunds

Upon receiving your refund request, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.

Food Quality Complaints

If you are unsatisfied with the quality of the food, please contact us within the specified timeframe. We will work with you to assess the issue and ensure a satisfactory resolution which may include a replacement order or a refund, depending on your preference and the situation.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at deltahaven.sbs or call us at +44 20 7946 0958.

Shipping Returns

Given the nature of our products, items cannot be returned once delivered. However, if you receive the wrong order or defective products, we will arrange for a replacement or refund as per this policy.

Contact Us

If you have any questions about our refund policy, please contact us at:

• Phone: +44 20 7946 0958
• Website: deltahaven.sbs
• Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom

This policy is effective as of January 1, 2023, and may be updated from time to time.